Zero Tolerance Policy

Abusive, Aggressive, Racist Or Sexist Behaviour

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

There has been an increase in verbal abuse and threatening behaviour  directed towards the surgery staff over the past few months which is unacceptable  those patients who breach  our zero tolerance policy will be removed from the practice list