The Grovehurst Surgery
To provide the best possible healthcare to all of our patient groups in an inclusive, caring environment and to treat all of our patients with dignity, respect, compassion and empathy
- To promote good health and wellbeing to all of the practice population groups.
- To treat our patients, staff and members of the public, without prejudice and with dignity and respect at all times regardless of gender, race, nationality, ethnic origin, colour or creed, age, marital status, disability, medical condition, social background, religious belief, or sexual orientation.
- To listen, support and involve our patients in decisions about their health, treatment and care.
- To discuss openly and learn as a team from significant events, near misses and complaints and to implement any changes as a result of these events.
- To support and care for all our staff and to protect them from all forms of abuse by operating a zero tolerance policy.
- To treat patients as we would expect to be treated ourselves and provide holistic care to each individual patient.
- To work in partnership with outside agencies and organisations for the benefit of our patients.
- To maintain the surgery premises and to ensure the practice meets the required Health and Safety standards thereby providing a safe, clean, environment for patients and staff.
- To maintain confidentiality at all times and to ensure the practice complies with Information Governance requirements, including the Data Protection Act 1998.
- To ensure all staff has the competency, skills and training required to carry out their duties and responsibilities and to have a robust recruitment and induction process for new starters.
- To operate on a financially sound basis.
- To work in close partnership with the PPG with the aim to encourage patients to engage in their own healthcare and to have a voice for the patients in the practice.
What We Ask From Our Patients
- To work with the Practice team to improve their health and wellbeing.
- To keep their appointment and/or to let us know as soon as possible if they cannot attend.
- To only use the out-of-hours service for urgent conditions which cannot wait until they speak to a GP
- To be polite and courteous to our staff.
- To let us know if you have any suggestions or cause for complaint as soon as possible.
- To let us know when we have done well.
It is quick and easy to register with a GP using our simple online GP registration form. Whether you are new to the area or have never registered with a GP practice before, there is usually no need to come to the practice to complete your registration and no proof of address is required.
The Practice has a Managed List which means we are limiting the number of patient registrations we accept.
Our doctors and clinical staff are already overstretched and over burdened with the workload in general practice and we feel their own health would be adversely affected if we do not manage our list
We want to get better at communicating with our patients and ensure you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.
Meet Our Team
We have 2 GP Partners, 1 Salaried GP and 2 Practice Nurses.
The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy, practice.
See Our Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.
- Car parking restrictions have now been reinstated so patients and visitors will need to enter their car registration numbers into the tablet in the Reception area. The practice is not responsible for any car parking fines issued by Smartparking
- If you are using the pharmacy facilities you must park offsite, the parking spaces in the car park are for patients visiting the surgery only
The surgery is wheelchair friendly and all the staff are trained to cater for the needs of disabled patients.
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Our overall CQC Rating was: GOOD
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.SEE THE FULL REPORT
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.