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The Grovehurst Surgery
To provide the best possible healthcare to all of our patient groups in an inclusive, caring environment and to treat all of our patients with dignity, respect, compassion and empathy
What We Ask From Our Patients
- To work with the Practice team to improve their health and wellbeing.
- To keep their appointment and/or to let us know as soon as possible if they cannot attend.
- To only use the out-of-hours service for urgent conditions which cannot wait until they speak to a GP
- To be polite and courteous to our staff.
- To let us know if you have any suggestions or cause for complaint as soon as possible.
- To let us know when we have done well.
Vision
- To promote good health and wellbeing to all of the practice population groups.
- To treat our patients, staff and members of the public, without prejudice and with dignity and respect at all times regardless of gender, race, nationality, ethnic origin, colour or creed, age, marital status, disability, medical condition, social background, religious belief, or sexual orientation.
- To listen, support and involve our patients in decisions about their health, treatment and care.
- To discuss openly and learn as a team from significant events, near misses and complaints and to implement any changes as a result of these events.
- To support and care for all our staff and to protect them from all forms of abuse by operating a zero tolerance policy.
Core Values
- To treat patients as we would expect to be treated ourselves and provide holistic care to each individual patient.
- To work in partnership with outside agencies and organisations for the benefit of our patients.
- To maintain the surgery premises and to ensure the practice meets the required Health and Safety standards thereby providing a safe, clean, environment for patients and staff.
- To maintain confidentiality at all times and to ensure the practice complies with Information Governance requirements, including the Data Protection Act 1998.
- To ensure all staff has the competency, skills and training required to carry out their duties and responsibilities and to have a robust recruitment and induction process for new starters.
- To operate on a financially sound basis.
- To work in close partnership with the PPG with the aim to encourage patients to engage in their own healthcare and to have a voice for the patients in the practice.
Opening Hours
Meet The Team
Surgery Policies and Procedures
View our surgery's policies and procedures including GP Earnings and our webite Accessibility Statement.
Complaints, Concerns and Feedback
We welcome feedback to tell us what we are doing right and what we can improve.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
NHS Ratings and Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Practice Performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD
Patient Participation Group (PPG)
The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice to provide a forum for discussion about the practice.
For more information, please see our Patient Group pages.
Latest News
All the latest news and information from the surgery and our patient community.
Work With Us
Join the staff team.