The Grovehurst Surgery

To provide the best possible healthcare to all of our patient groups in an inclusive, caring environment and to treat all of our patients with dignity, respect, compassion and empathy

Image depicting a summer's day in the woods

Vision

To promote good health and wellbeing to all of the practice population groups.
To treat our patients, staff and members of the public, without prejudice and with dignity and respect at all times regardless of gender, race, nationality, ethnic origin, colour or creed, age, marital status, disability, medical condition, social background, religious belief, or sexual orientation.
To listen, support and involve our patients in decisions about their health, treatment and care.
To discuss openly and learn as a team from significant events, near misses and complaints and to implement any changes as a result of these events.
To support and care for all our staff and to protect them from all forms of abuse by operating a zero tolerance policy.

Core Values

To treat patients as we would expect to be treated ourselves and provide holistic care to each individual patient.
To work in partnership with outside agencies and organisations for the benefit of our patients.
To maintain the surgery premises and to ensure the practice meets the required Health and Safety standards thereby providing a safe, clean, environment for patients and staff.
To maintain confidentiality at all times and to ensure the practice complies with Information Governance requirements, including the Data Protection Act 1998.
To ensure all staff has the competency, skills and training required to carry out their duties and responsibilities and to have a robust recruitment and induction process for new starters.
To operate on a financially sound basis.
To work in close partnership with the PPG with the aim to encourage patients to engage in their own healthcare and to have a voice for the patients in the practice.

Image of an elderly patient during a GP visit

What We Ask From Our Patients

To work with the Practice team to improve their health and wellbeing.
To keep their appointment and/or to let us know as soon as possible if they cannot attend.
To only use the out-of-hours service for urgent conditions which cannot wait until they speak to a GP
To be polite and courteous to our staff.
To let us know if you have any suggestions or cause for complaint as soon as possible.
To let us know when we have done well.

Registration

It is quick and easy to register with a GP using our simple online GP registration form. Whether you are new to the area or have never registered with a GP practice before, there is usually no need to come to the practice to complete your registration and no proof of address is required.

The Practice has a Managed List which means we are limiting the number of patient registrations we accept.

Our doctors and clinical staff are already overstretched and over burdened with the workload in general practice and we feel their own health would be adversely affected if we do not manage our list

Image of woman sitting in wheelchair at computer screen

Accessibility Needs

We want to get better at communicating with our patients and ensure you can read and understand the information we send you.

If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.

Accessibility

Disability Access

Accessibility Needs Form

Meet Our Team

We have 2 GP Partners, 1 Salaried GP and 2 Practice Nurses.

The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy, practice.

SEE OUR TEAMS PAGE

See Our Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.

Practice Information

Parking

Car parking restrictions have now been reinstated so patients and visitors will need to enter their car registration numbers into the tablet in the Reception area. The practice is not responsible for any car parking fines issued by Smartparking
If you are using the pharmacy facilities you must park offsite, the parking spaces in the car park are for patients visiting the surgery only

Disabled Access

The surgery is wheelchair friendly and all the staff are trained to cater for the needs of disabled patients.

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

SEE OUR RESULTS

Our overall CQC Rating was: GOOD

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

SEE THE FULL REPORT